Terms & Conditions (Patients)

Last Updated: April 21, 2026

1. Introduction

These Terms & Conditions ("Terms") govern your use of the Cliara platform ("Platform") operated by Cliara Technologies Ltd ("we," "our," or "Cliara").

Our Details:

By using Cliara to search for dental practices or book appointments, you agree to these Terms. If you do not agree, please do not use the Platform.

2. Eligibility and Age Restrictions

2.1 Minimum Age

You must be at least 16 years old to use Cliara and book appointments.

If you are under 16, a parent or guardian must book appointments on your behalf using their own contact details.

2.2 Parental Guidance

If you are under 18, please ensure you have permission from a parent or guardian before booking an appointment.

We recommend that individuals under 18 inform their parents or guardians about any dental appointments booked through the Platform.

2.3 Age Confirmation

By booking an appointment, you confirm that you meet the age requirements stated above.

3. What Cliara Does (and Doesn't Do)

3.1 Booking Platform Only

Cliara is a booking platform and practice directory. We:

3.2 We Are NOT a Healthcare Provider

Important: Cliara does not:

Dental practices listed on Cliara are independent businesses. They are solely responsible for the dental care they provide.

3.3 No Medical Advice

Information on the Platform is for general informational purposes only and does not constitute medical or dental advice. Always consult a qualified dental professional for diagnosis and treatment.

4. Using the Platform

4.1 Account Creation (Optional)

You can book appointments as a guest without creating an account. However, creating an account allows you to:

4.2 Accurate Information

You must provide accurate and complete information when booking appointments:

Providing false information may result in your booking being cancelled or your account being suspended.

4.3 Account Security

If you create an account:

You are responsible for all activity on your account.

5. Booking Appointments

5.1 Booking Confirmation

When you book an appointment through Cliara:

  1. You receive a booking confirmation via email and SMS
  2. The practice receives your contact details (name, email, phone) and appointment details
  3. The practice may contact you directly to confirm or modify the appointment

Your booking confirmation is NOT a guarantee of an appointment. The practice may need to reschedule due to unforeseen circumstances (e.g., dentist illness, emergency).

5.2 Payment

Cliara does not process patient payments. You will pay for dental services directly at the practice, either at the time of your appointment or as per the practice's payment policy.

Pricing displayed on the Platform is provided by practices and is for informational purposes only. The final cost of your treatment may vary based on your specific needs.

5.3 Cancellations and No-Shows

By You (Patient)

You can cancel your appointment at any time by contacting the practice directly (their contact details are in your booking confirmation email).

We strongly recommend giving at least 24 hours notice if you need to cancel. Practices rely on your attendance and may have cancellation policies that apply.

Individual practices may set their own cancellation requirements (e.g., 12 hours, 24 hours, 48 hours notice). This will be stated in your booking confirmation.

Repeated no-shows without notice may result in your account being suspended.

By Practice

If a practice needs to cancel your appointment (e.g., due to emergency or dentist unavailability):

6. Reviews

6.1 Leaving Reviews

After your appointment, you may leave a review of the practice on Cliara. Reviews must:

6.2 Prohibited Review Content

You must NOT post reviews that:

6.3 Platform Liability for Reviews

Cliara is not liable for the content of user reviews.

Reviews represent the opinions of individual patients, not Cliara. We do not verify the accuracy of reviews or endorse any statements made in them.

Section 5 of the Defamation Act 2013 (UK): As a platform hosting user-generated content, we are not liable for defamatory reviews unless we fail to respond appropriately after being notified.

6.4 Review Moderation

Practices may flag reviews as inappropriate or defamatory. Flagged reviews are manually reviewed by our team within 48 hours. We will:

We do not remove reviews simply because a practice disagrees with them.

6.5 Your Reviews After Account Deletion

If you delete your account, your reviews remain on the Platform but your name is changed to "Anonymous" to protect your privacy. The review content stays visible because other users rely on it when choosing a practice.

If you want a review fully removed, email hello@cliara.co.uk with the review details.

7. Prohibited Conduct

You must NOT:

Violation of these rules may result in immediate account termination and, where appropriate, referral to law enforcement.

8. Intellectual Property

8.1 Platform Content

All content on the Platform (text, graphics, logos, software, design) is owned by Cliara or our licensors and is protected by UK and international copyright and trademark laws.

You may not:

8.2 User Content (Reviews)

When you post a review, you grant Cliara a non-exclusive, worldwide, royalty-free license to:

You retain ownership of your review content.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, CLIARA PROVIDES THE PLATFORM "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We do not warrant that:

Practices are independent businesses. We do not guarantee their:

Your use of the Platform and any dental services obtained through it is at your own risk.

10. Limitation of Liability

10.1 No Liability for Dental Services

Cliara is NOT responsible for:

If you have concerns about dental care received, contact the practice directly or file a complaint with the General Dental Council (GDC).

10.2 Liability Cap

TO THE FULLEST EXTENT PERMITTED BY LAW, CLIARA'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM YOUR USE OF THE PLATFORM IS LIMITED TO £100.

This limitation applies to all claims, whether based on contract, tort (including negligence), breach of statutory duty, or otherwise.

10.3 Exclusions

We are NOT liable for:

10.4 Exceptions

Nothing in these Terms excludes or limits our liability for:

11. Indemnification

You agree to indemnify and hold harmless Cliara, its directors, employees, and affiliates from any claims, damages, or expenses (including legal fees) arising from:

12. Data Protection and Privacy

Your use of the Platform is also governed by our Privacy Policy.

By using Cliara, you consent to the collection, use, and sharing of your personal data as described in the Privacy Policy, including:

For full details on how we handle your data, including your rights (access, deletion, portability), see the Privacy Policy.

13. Account Termination

13.1 By You

You may delete your account at any time via your account settings or by emailing hello@cliara.co.uk.

Upon deletion:

13.2 By Us

We may suspend or terminate your account immediately if you:

We are not liable for any loss or damage resulting from account termination.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements.

How We Notify You:

Your Continued Use: By continuing to use Cliara after changes are posted, you accept the updated Terms.

We recommend reviewing this page periodically.

15. Governing Law and Disputes

15.1 Governing Law

These Terms are governed by the laws of England and Wales.

15.2 Jurisdiction

Any disputes arising from these Terms or your use of the Platform will be subject to the exclusive jurisdiction of the courts of England and Wales.

15.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other UK consumer protection laws.

If you are a consumer, you may have the right to bring proceedings in the courts of Scotland or Northern Ireland if you are resident there.

16. Severability

If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed from these Terms without affecting the validity of the remaining provisions.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Cliara regarding your use of the Platform.

18. Contact Us

If you have questions about these Terms, please contact us:

Email: hello@cliara.co.uk

Mail:
Cliara Technologies Ltd
6 Pagett Close
Hucknall
NG15 7US
United Kingdom

End of Patient Terms & Conditions

For Practices, see: Practice Terms & Conditions
Privacy Policy: Privacy Policy